AI voice agents are improving phone support by cutting end-to-end latency,...

https://touch-wiki.win/index.php/Why_Containment_Rate_Should_Not_Be_the_Goal:_Explaining_to_Leadership

AI voice agents are improving phone support by cutting end-to-end latency, which means faster responses and smoother conversations. Features like barge-in let customers speak anytime without waiting for the agent to finish, making calls more natural