In 2026, AI customer service platforms aren’t about replacing agents but...

https://www.start-bookmarks.win/in-2026-ai-customer-service-automation-isn-t-just-about-handling-tickets-it-s

In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving