Voice AI can give wrong answers when it misunderstands input or fetches...

https://penelopessmartdigests.talesignal.com/posts/what-is-wrong-tool-call-rate-and-how-do-i-reduce-it

Voice AI can give wrong answers when it misunderstands input or fetches incomplete data. A simple way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation