Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps...

https://www.mediafire.com/file/t1ios1gnvy2oipw/pdf-27758-54519.pdf/file

Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps the gun on incomplete info. A simple way to catch errors is adding readbacks for order IDs—asking the caller to confirm what the system heard before moving on